Verizon recently experienced a major nationwide outage that began on Wednesday, January 14, 2026. While the core issue has been declared resolved as of late Wednesday night, some users may still be experiencing lingering connectivity problems.
Current Status (As of Jan 15, 2026)
* Resolution: Verizon officially announced that service was restored around 10:20 PM ET on January 14.
* Recommendation: If you are still seeing "SOS" mode or have no signal, Verizon advises restarting your device to force a reconnection to the network.
Outage Details
The disruption lasted approximately 10 hours and affected hundreds of thousands of customers across the United States.
* Symptoms: Most users reported their phones being stuck in "SOS" mode, meaning they could only make emergency calls. Mobile data and standard calling/texting were completely unavailable for affected lines.
* Impacted Areas: While nationwide, the heaviest concentration of reports came from major hubs including New York City, Chicago, Houston, Los Angeles, Atlanta, and Philadelphia.
* Cause: Verizon has not yet disclosed the specific technical cause of the failure, though it appears to have been an infrastructure or authentication service issue.
Compensation & Support
Verizon has publicly apologized, stating, "Today, we let many of our customers down."
* Account Credits: The company has confirmed it will provide automatic account credits to customers impacted by the disruption.
* Notifications: Details regarding these credits are expected to be shared directly with customers via email or the My Verizon app in the coming days.
Would you like me to find the specific instructions on how to check your account for that credit, or do you need help troubleshooting a device that still won't connect?
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